Frequently asked questions

Everything you need to know about rewards

You earn 1 point for every ₹100 spent. You also earn bonus points for signing up (25), your first order (15), birthdays (50), referring friends (100), following us on Instagram (10), and writing a review (20).

At checkout, you'll see the option to apply your points. 100 points = ₹100 off. A minimum of 100 points is required to redeem. Points are applied as a discount on your order total.

Expiry depends on your tier — Rozana: 90 days, Noor & Raatrani: 180 days, Chandni: 365 days. Points reset from your last activity date, so staying active keeps them alive.

Tiers are based on your lifetime points balance. Once you reach a tier threshold (Rozana: 10, Noor: 50, Raatrani: 100, Chandni: 500), you stay there — tiers never drop.

Chandni is our premium tier, offering 2x rewards, a 5% discount on all orders, redeem up to ₹250, and 365-day point validity. Join instantly for ₹899/year or earn your way there with 500 points.

Points can be used alongside most promotions, but cannot be combined with other coupon codes. Chandni members enjoy their 5% discount automatically on all eligible orders.

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Important notes

Points are non-transferable and cannot be exchanged for cash
Expired points cannot be reinstated or refunded
Rewards program terms are subject to change with prior notice
Fraudulent activity may result in account suspension
By joining, you agree to our Rewards Terms & Conditions