Domestic Shipping Policy
House of KB (9shines Label) - Domestic
Shipping and Delivery Policies
These policies apply to all purchases made through www.9shineslabel.com. Please read them carefully before placing your order.
We aim to deliver all orders in excellent condition and within the earliest possible time.
Shipping Charges
- Free shipping on orders above ₹1,199
- Orders below ₹1,199 incur a ₹99 shipping fee
- Cash on Delivery (COD) orders carry a ₹99 COD handling charge (inclusive of GST)
GST is applicable on shipping and COD charges wherever required by law.
Examples
Prepaid order of ₹1500
Total fees = ₹1500 + FREE shipping
COD order of ₹1500
Total fees = ₹1500 + FREE shipping + ₹99 COD fee
COD order of ₹500
Total fees = ₹500 + ₹99 shipping + ₹99 COD fee
If an order is cancelled, lost, or cannot be delivered, the following rules apply:
- Full refund of the order value and prepaid shipping charges
- COD fee of ₹99 is refunded only if the order is cancelled before dispatch or not delivered
If the order is successfully delivered, COD charges are non-refundable.
When Can I Get My COD Fee Back?
- You cancel within 2 hours of placing the order (before we pack it)
- We can't deliver it (parcel lost/returned)
- Order is already packed and ready to ship
- Order successfully reaches you
- Parcel reaches your pin code but you refuse delivery
Timeline: Cancellation refunds processed within 3–5 business days
9shines Label uses third party courier companies for delivery. These companies operate independently and follow their own policies.
To ensure smooth resolution of delivery issues, customers must follow the guidelines below.
If the parcel appears tampered
Do not accept the package from the courier.
When opening the parcel
Customers are advised to video record the unboxing process.
Before opening:
- Video record the box/packaging and show any damage
- Inform the courier: "I'm not accepting this – it's damaged"
- Message us with the video, refusal note, and order number
Why we ask for video: The courier company will also require proof. The video shows the condition in which the package arrived.
Without it, it becomes your word versus the courier's.
What happens next
- We raise the issue with the courier company on your behalf
- If damage is confirmed, you receive a full refund or replacement
- Typical resolution time is 5–7 days
If a parcel shows "Delivered" but you did not receive it:
-
Check within 24 hours
- Ask neighbours or family members
- Check building entrance, terrace, or gate area
- Check with building security
-
Inform us within 48 hours
Message us with:
- Order number
- Confirmation that the parcel was not received
-
Courier verification
We request the courier for delivery details and Proof of Delivery (POD).
-
Resolution
- If delivery proof shows a wrong address → we file a claim
- If delivery proof shows your address → check with neighbours again
- If the parcel still cannot be located → we issue a refund
Timeline: Resolution typically takes 8–19 working days
Once an order is dispatched, it cannot be redirected to a different delivery address.
If you need help with an order, please contact us through the following channels:
Available: Mon-Sat, 10am-6pm
Response: Within 12 hours Mon-Sat
Response: Within 4 hours
Our support team will review your order details and assist you until the issue is resolved.
