International Shipping Policy
House of KB (9shines Label) - International
Shipping, Customs, and Delivery Policies
These policies apply to all purchases made through www.9shineslabel.com. Please read them carefully before placing your order.
9shines Label ships worldwide.
Shipping cost depends on:
- Destination country
- Number of products ordered
- Volumetric Weight of the shipment
Shipping charges appear during checkout once the delivery address is entered.
As more products are added to the cart, per product shipping cost usually decreases.
We handle customs for you because that's what caring companies do.
When our international customers told us they were nervous about hidden customs charges, we listened. So our team worked hard to find a solution: we now cover customs duties upfront using DDP (Delivered Duty Paid) shipping. Everything is included in the price you see on www.9shineslabel.com. No surprise bills. No customs headaches. Just your order arriving at your door.
That's our promise to you: transparent pricing, zero stress.
The honest part about rare edge cases:
We believe in being transparent with you. Very occasionally (less than 5% of the time), a country's customs office adds taxes we truly can't predict—it depends on their local regulations. If this happens:
- You'll get official notification from customs first (not from us)
- We'll be right there to explain what's happening
- We'll help you figure out next steps
- You won't be dealing with this alone
If you're ever unsure about your specific country, just ask—we're here for you.
Understanding Customs: We're Here to Help
The important legal bit: When you order from us internationally, you're technically the importer of record. That just means you're agreeing to follow your country's import rules. We handle everything else for you.
If something extremely rare happens: Very occasionally, customs charges appear that we didn't anticipate. If you refuse to pay them, customs will hold the package indefinitely and eventually destroy it. We physically can't get it back because customs is government—it's outside our control.
- Before you order, feel free to message us about your specific country—we'll give you honest guidance
- If unexpected charges do appear, contact us immediately. We'll advise you on next steps and support you through it
Currently, we do not allow returns or exchanges for international orders.
Parcel Delivery Says "Delivered" But You Didn't Get It?
-
Check everywhere (24 hours)
- Ask neighbors/family - did they collect it?
- Check building entrance, terrace, and gate area
- Check with building security
-
Tell us within 48 hours
- Message: Order number + "I didn't receive this"
- Don't panic - we'll help
-
We check what courier says
- We ask courier: "Where did you leave it?"
- They send us proof/photo/address
-
Resolve
- If proof shows the wrong address → We file a claim
- If proof shows your address → Check with neighbors more
- If still not found → We refund you
Timeline: Takes 20-30 working days typically
Once an order is dispatched, it cannot be redirected to a different delivery address.
Need Help? Here's How to Reach Us
Available: Mon-Sat, 10am-6pm
Response: Within 12 hours Mon-Sat
Response: Within 4 hours Mon-Sat
(during WhatsApp hours)
What we'll do:
✓ Read your full message
✓ Check your order
✓ Give you honest answer (even if it's "we can't help")
✓ Follow up until resolved
