Exchange Policy
Exchange Policy
How do I exchange a product?
Exchanges are accepted within 7 days from the date of delivery.
🚨 Important: Exchange is not applicable for products purchased under sale or international orders.
Steps to Initiate an Exchange:
- Visit www.9shineslabel.com
- Go to Get Help → Exchange
- Submit your request via Exchange Portal
Exchange Process Timeline:
- Reverse Pickup: 3-7 days
- Warehouse Arrival: 10-15 days
- Quality Check (QC): Once passed, exchange will be initiated
🔹 Please ensure the original product tag and packaging are intact when returning the product.
📌 The above timelines are the maximum time taken for the exchange process to be completed.
Products Not Eligible for Exchange:
❌ Items without original packaging
❌ Worn or washed items
❌ Customized products (e.g., size, length adjustments)
❌ Products listed under the Sale section
Refund for Price Differences
If the exchanged product has a price difference:
- The remaining amount will be processed as a gift card within 5-7 working days after receiving and verifying the product in our warehouse.
For Assistance:
📞 Call/WhatsApp: +91 7483652730
🕙 Timings: 10:00 AM - 6:00 PM IST (Monday-Saturday)
📧 Email: support@9shineslabel.com
