Exchange Policy

How do I exchange a product?
Exchanges are accepted within 7 days from the date of delivery.

Note: Exchange is not applicable for products purchased under the Sale section.

Steps to Initiate an Exchange

  1. Visit www.9shineslabel.com → Get Help → Exchange

  2. Fill out the Exchange Request form and follow the on-screen instructions.

Exchange Timeline

  • Reverse pickup takes 3–5 working days.

  • Once picked up, the product reaches our warehouse within 10–12 days.

  • After a Quality Check (QC), your exchange will be processed.

🕒 The timelines mentioned above represent the maximum duration for the complete exchange process.

Important Conditions

Please ensure that:

  • The original product tag and packaging are intact.

  • The product is unused and unwashed.

  • The item is returned with all original accessories (if any).

Non-Exchangeable Products

The following items are not eligible for exchange:

  • Products returned without original packaging or missing items

  • Items that have been worn or washed

  • Customized products (e.g., size or length alterations)

  • Products purchased under the Sale tab

Refund for Exchange Value Difference

If there is a price difference between the exchanged and replacement product, the balance amount will be issued via Gift Card within 5–7 working days after the returned product passes QC.

Need Assistance?

📞 Call / WhatsApp: +91 7483652730
🕒 Timings: 10:00 AM – 6:00 PM IST (Monday–Saturday)
📧 Email: support@9shineslabel.com

We’ll personally ensure that your issue is resolved promptly and satisfactorily.